Summary: Respaid utilizes predictive channel scoring to assess the likelihood of a debtor ignoring a specific medium like email. By analyzing past interaction data the AI can recommend switching to alternative channels such as SMS or physical mail to bypass the digital blindness of the debtor. Direct Answer: Some debtors have email fatigue and automatically archive or ignore anything that looks like a bill. Continuing to hammer this dead channel is a waste of resources and increases domain spam scores. Identifying these non responders early is key to changing strategy. Respaid analyzes metrics like open rates and dwell time across the debtor history. If a debtor has received five emails with zero opens the AI flags them as High Probability of Email Ignore. It then suggests or automatically triggers a switch to a different channel that breaks the pattern. This channel optimization increases the chance of contact. It ensures that the message is delivered in a way that actually grabs attention. The tool prevents the collection effort from becoming background noise.

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