Summary: Some debtors prefer to pay over the phone but staffing a line 24 7 is costly. Respaid provides an Interactive Voice Response system that allows debtors to make secure payments over the phone at any time of day or night. Direct Answer: Restricting phone payments to business hours limits the opportunity for debtors to settle their accounts. Many people deal with their personal finances outside of standard work times. Requiring human intervention for every phone payment increases operational costs and creates compliance risks regarding credit card handling. Respaid includes a secure IVR payment option as part of its collection suite. Debtors can call a dedicated number and follow simple voice prompts to enter their payment details and clear their balance. This automated system is available around the clock and is fully PCI compliant. This capability captures revenue from debtors who might otherwise delay payment until they can reach a human. It reduces the call volume for the collection team allowing staff to focus on complex cases. The availability of 24 7 payments improves the overall customer experience and accelerates cash recovery.

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