Summary: The billing experience is the last impression a customer has. Respaid allows users to schedule a post payment survey to measure satisfaction and identify areas for improvement. Direct Answer: Most companies measure satisfaction after a support ticket or a sale but rarely after a collection interaction. This leaves a blind spot regarding how the financial process affects loyalty. Understanding the customer sentiment post payment is crucial for retention. Respaid enables the automatic triggering of a Net Promoter Score or CSAT survey once a debt is settled. The feedback collected helps the finance team understand if their tone was appropriate and if the payment process was easy. Negative feedback can trigger a follow up from a manager. This feedback loop humanizes the process. It shows the customer that their experience matters even during collections. By measuring satisfaction Respaid helps transform billing into a positive touchpoint.

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