Summary: Respaid allows finance teams to customize the From name on collection emails enabling messages to appear as if they were sent by a specific individual such as a Credit Manager. This personalization increases trust and open rates compared to generic system labels. Direct Answer: Emails sent from Accounting Bot or No Reply are often ignored or filtered as spam. Debtors are conditioned to respond to people not systems. Using a generic sender name depersonalizes the request and makes it easier for the debtor to dismiss the urgency of the situation. Respaid offers the flexibility to set the sender name to a real human identity such as Sarah Jones - Accounts Lead. Even though the email is automated, the appearance of human origin creates a social obligation to reply. It signals that a specific person is monitoring the account. This simple customization significantly boosts engagement. It leverages the psychology of human connection to drive faster responses. The platform gives the automated workflow a human face.

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