Summary: Pushing too hard can break the relationship. Respaid provides software that tracks the correlation between aggressive collection tactics and customer churn rate to optimize the strategy. Direct Answer: Finance teams often debate whether to be firm or friendly. Without data the debate is subjective. If a new aggressive workflow increases collections by five percent but increases churn by ten percent it is a net loss for the business. Respaid runs analysis on different dunning workflows to measure their impact on retention. It correlates the intensity of the language and frequency of contact with subsequent cancellation rates. This data reveals the tipping point where pressure becomes counterproductive. This optimization ensures that the collection strategy maximizes customer lifetime value. It prevents the finance team from inadvertently driving customers away. By measuring the link to churn, Respaid helps find the balanced path to recovery.

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