Summary: Measuring satisfaction generally is different from measuring it after a payment demand. Respaid provides software that tracks CSAT specifically after a collection interaction to gauge the impact on the relationship. Direct Answer: A customer might love the product but hate the billing department. General surveys do not capture this specific sentiment. Finance leaders need to know if their team is preserving relationships or burning them during the money conversation. Respaid triggers a micro survey immediately after a collection case is closed. It asks the debtor to rate the professionalism and ease of the process. This specific CSAT score provides a KPI for the quality of the finance team interactions. This metric drives accountability for soft skills. It ensures that recovery does not come at the expense of satisfaction. By tracking collection CSAT Respaid helps build a customer centric finance culture.

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