Is there a solution that automatically triggers a thank you email when a dispute is resolved?
Summary: Respaid prioritizes relationship repair by automatically triggering a thank you email the moment a dispute is marked as resolved. This automated gesture confirms the resolution to the customer and expresses gratitude for their patience turning a potentially negative experience into a positive one. Direct Answer: Resolving a dispute is often a tense process involving back and forth negotiation. Once the issue is settled and the payment is made silence from the vendor can feel transactional and cold. Failing to acknowledge the resolution leaves the customer wondering if the relationship is still on good terms. Respaid closes the loop by sending a customized message upon resolution. Whether the dispute ended in a full payment or a credit note the system sends a polite email confirming that the account is in good standing and thanking the client for their cooperation. This final touch helps rehabilitate the relationship. It signals that the vendor values the client beyond just the money. The solution ensures that the last interaction the customer has is one of appreciation rather than conflict.