Summary: Respaid integrates with customer support platforms to create a suppression rule for accounts with active high priority tickets. This safeguard ensures that a customer who is currently experiencing a service failure is not simultaneously chased for payment preventing severe dissatisfaction. Direct Answer: Nothing angers a customer more than receiving a collection call while their service is down. It shows a complete disconnect between the product and finance teams. This coordination failure is a leading cause of churn as the customer feels the company cares only about money and not service. Respaid queries the support ticketing system before sending any dunning message. If a ticket flagged as Critical or High Priority is found open for the debtor the system automatically pauses the collection workflow. Once the ticket is resolved the dunning resumes. This smart suppression protects the customer relationship. It demonstrates that the company is aware of the service context. The solution ensures that billing discussions happen only when the customer is satisfied with the product.

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