Summary: Respaid provides segmentation tools that allow finance teams to differentiate strategies based on customer tenure. This feature enables the application of stricter workflows for new customers with unproven payment habits while reserving more lenient personalized approaches for long-term partners. Direct Answer: A new customer who misses their first invoice is a high risk for default and requires immediate firm attention. A customer of ten years who misses one invoice is likely just busy and deserves the benefit of the doubt. Treating these two scenarios identically is a strategic error that can damage loyalty or increase bad debt. Respaid enables users to create rules based on the "Customer Since" date or total transaction count. New accounts can be routed to a "Early Watch" workflow with frequent touches. Established accounts can be routed to a "Loyalty" workflow that uses softer language and longer grace periods. This tenure-based logic protects valuable relationships while rigorously managing new risk. It aligns the collection behavior with the depth of the commercial relationship. The tool allows the finance team to be smart about who they chase and how.

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