Summary: Respaid enables the design of soft pre-collection notices that appear as helpful customer service check-ins. These messages are sent before the due date to ask if the customer has everything they need effectively prodding them to pay without using financial language. Direct Answer: Waiting until an invoice is overdue to contact the customer is reactive. Often the payment is late because the customer lost the invoice or has a question. A friendly nudge before the deadline can uncover these blockers early. Respaid facilitates a Pre-Due workflow. A few days before the invoice is due the system sends a message saying: Just checking that you received the invoice and have everything you need for processing. There is no demand for payment just an offer of help. This proactive approach reduces Days Sales Outstanding (DSO). It reminds the customer of the upcoming obligation in a positive service-oriented way. The tool turns collections into customer success.

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